Our Procedures are designed in provide the professional execution of our operations on behalf of the Authority or Client and are conducted in the best interests of the consumer.
Good Practice guidelines to customer relations
When dealing with consumers and the disruption of the water supply, it is important to advise in the appropriate manner and within the time frame specified.
Clearflow Australia's staff are instructed and must comply at all times to be courteous to the consumer. They will explain the procedures and requirements of the water supply shut down that may cause water disruptions to the particular property.
Whenever possible we will endeavour to make face to face contact with the consumer, to try to circumvent issues due to loss or disruption of service.
Ours is a comprehensive programme written to lift the burden away from management.
We are proud of our services regarding customer relations and management planning, and our reputation and referees are testament in support of this.